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Legal · Privacy notice & terms of sale

Privacy and terms of sale, both on this page.

Two documents share this page. The privacy notice sits at /legal/#privacy and the terms of sale at /legal/#terms; jump straight to whichever one you were sent here for. The contact route for a data request and the route for signed contract annexes are both given inside those sections. This page does not replace a signed contract — where the two differ, the signed contract governs.

What is on this page

Two documents, two anchors

Privacy notice

/legal/#privacy

What we collect through the inquiry form and the technical files you send us, what each item is used for, which third-party processors see it, which cookies and local storage the site actually sets, the rights you hold over your data, how to make a data request, and how long records are kept.

Read the privacy notice

Terms of sale & service

/legal/#terms

How an order is formed and varied, the default payment structure and when a letter of credit or escrow is the better instrument, the trade terms and export documents we work with, who owns the drawings, stencils and fixtures, the warranty and its remedies, and the escalation path when something goes wrong.

Read the terms of sale

What we collect

Every category of data, and why it exists

Data categories, purposes and sharing
Category What it covers Purpose and sharing
Inquiry formSeven fields Name, Work Email, Company, Country, Annual Volume, Target Lead Time and Message. Used to answer the inquiry and prepare a quotation. Delivered to our sales mailbox; no marketing list is built from it.
Business records Quotations, order confirmations, correspondence, invoices and shipping documents. Used to perform the contract and to meet accounting and export obligations. Held internally, disclosed to auditors or customs only where required.
Technical filesYou send these Gerber data, BOMs, assembly drawings, test specifications and any other design data supplied for a build. Used only to quote and manufacture the order. Held in access-restricted directories and not disclosed to third parties; covered by NDA as standard.
Server and security logs IP address, request time, requested path, user agent and security events recorded at the edge. Used to serve the site and to detect and block abuse. Retained by our hosting and security provider on its standard schedule.

Cookies, processors, your rights

The parts most notices leave vague

Which cookies and local storage does this site set?

No analytics, advertising or profiling tool is deployed on this site, so no cookie exists for those purposes and there is no consent banner to dismiss. What remains is strictly necessary: the security and load-balancing layer in front of the site may set a technical cookie to distinguish a normal visitor from abusive traffic, and the page keeps no local storage of its own beyond what the browser needs to render it.

Which third-party processors see my data?

Two, and only two. The inquiry form is posted through FormSubmit, which relays the seven submitted fields to our sales mailbox and does not retain a copy for its own purposes. The site itself is served and protected by Cloudflare, which processes every request and holds the security and access logs described above. We do not sell, rent or trade personal data, and these are the only processors of submitted enquiry data. Separately, the typefaces used across this site are served by Google Fonts, which receives the IP address and user-agent of every visitor who loads a page; if you prefer not to send that, your browser can block third-party font requests and the site remains fully readable in its system fallback fonts.

Where is my data stored, and does it cross borders?

Inquiry data, order records and technical files are held on systems controlled by our operation in Shenzhen, China, and are accessible to the staff who need them to quote and build the order. Where a customer's own jurisdiction requires a specific transfer mechanism or a data processing addendum before files may be sent, that mechanism is agreed in writing before the first file transfer rather than assumed.

What rights do I have over my data?

You may request access to the personal data we hold about you, ask for it to be corrected, ask for it to be deleted, ask us to restrict how it is used, ask for a portable copy, or object to a particular use. Two limits apply honestly: records we must keep to perform a contract or to satisfy accounting, tax and export obligations cannot be deleted on request, and technical files covered by an NDA are returned or destroyed according to that agreement rather than erased unilaterally.

How do I make a data request?

Send the request in writing to sales@voltcircuit.com and state which right you are exercising and which records the request covers. The operating company's registered name, registered address and registration number are VOLTCIRCUIT, Shenzhen, Guangdong, China. These fields are placeholders on purpose: they will be filled in before this page is published, and we would rather leave a gap visible than print a detail that turns out to be wrong.

How long do you keep records?

Retention periods are Enquiry correspondence and quotation files are kept for 24 months from the last contact, or for the life of an active supply agreement plus six years where an agreement is in force, whichever is longer. Manufacturing records — process data, inspection results and component traceability — are retained for a minimum of seven years so that a board can be traced after delivery. Files you ask us to delete are removed from active storage and from backups on the next backup rotation.. Until that schedule is published, the position we will work to is this: inquiry correspondence that does not become an order is kept only as long as it is needed to answer the inquiry and to show what was quoted, and records attached to a placed order — order documentation, traceability records and technical files — are kept for the period the applicable accounting and quality-system rules require, after which they are destroyed.

Orders, payment, delivery

How an order is priced, paid and shipped

Commercial terms applied to orders
Topic Our position
Order formation and changes An order is formed when we issue a written order confirmation stating the board revision, quantity, IPC acceptance class, price and delivery basis. Changes requested after confirmation are quoted and scheduled as a revision, which means the delivery date moves with them rather than staying fixed.
Payment T/T 30% deposit with the 70% balance against a copy of the bill of lading.
Letter of credit L/C at sight carries bank charges of 2–3%; it is worth advising above USD 50,000 and not economical below USD 10,000.
Escrow and open account Escrow, at a 0.3–0.5% fee, suits first orders under USD 20,000. Net 30–60 is never used on a first order.
Trade terms EXW, FOB Shenzhen, CIF, DAP and DPU are available; CIF is not a delivered term — risk passes when the goods are on board at origin. DDP is quoted per order only, and we recommend naming your freight forwarder as importer of record.
Export documents Export documents: commercial invoice, packing list, bill of lading or air waybill, and a certificate of origin (CO / FTA CO as the destination requires).
Delivery dates Every date we quote is an assembly lead time ex-components, counted from the point the component set is complete rather than from the purchase order. Long-lead semiconductors can add 12–26 weeks ahead of that.

Scope, IP, warranty, disputes

The four clauses buyers check first

Service scope

We are an assembly house: bare boards are sourced from audited partner fabs, with incoming inspection and full lot traceability. Work is quoted as an assembly lead time ex-components. CE, FCC and UKCA conformity of the finished device stays with the OEM as the legal manufacturer; we supply the technical file inputs — BOM, material declarations, process records and test data — that support that declaration.

Intellectual property and tooling

Drawings, BOMs and design data remain the customer's property; NDA is standard, files are stored in access-restricted directories and are not disclosed to third parties. Stencils, fixtures and test programmes — including ownership on transfer and how long they are held between orders — are stated in the order confirmation, so that question is answered in writing at the point of order rather than assumed later. Component substitution is never automatic: an alternative is placed only after your written confirmation, with the approved vendor list taking priority.

Warranty and limitation of liability

We warrant workmanship and conformance to the IPC acceptance class agreed for the order, against the drawing revision stated on the order confirmation. If a delivered lot does not meet it, the remedy is rework, remanufacture or replacement as set out in the order confirmation. The warranty period is VOLTCIRCUIT, Shenzhen, Guangdong, China. Indirect and consequential loss, including production downtime and lost profit, is excluded to the extent the applicable law allows.

Disputes and escalation

Raise the issue with the project manager who owns your programme; if it is not resolved, it moves to the commercial lead, and after that to formal written notice served on the company. Good-faith negotiation comes before any formal proceeding. The governing law is that of the People's Republic of China, and the seat of arbitration is Shenzhen, conducted in English. Nothing on this page replaces a signed contract: where this page and a signed contract differ, the signed contract governs.

Softly lit out-of-focus circuit board surface with faint copper traces and via pads

Signed versions on request

Need the annexes, not the web page?

A signable NDA, a quality agreement and a data processing addendum are prepared on request and returned countersigned. Send the entity name and jurisdiction that will sign, and the version your legal team wants to start from.

Reply within one business day

Ask for the NDA, the quality agreement or the data processing addendum in the message field, and the relevant document comes back with the quotation.